Privacy Policy
Last Updated: June 2026
At Pratham Cancer Hospital, we are committed to protecting the privacy, confidentiality, and security of our patients, visitors, and website users. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access our website or utilize our healthcare services.
By using this website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal and non-personal information through our website, appointment forms, contact forms, patient inquiries, and other interactions.
Personal Information
Personal information may include:
Full Name
Phone Number
Email Address
Postal Address
Date of Birth
Gender
Medical Concerns or Health Information voluntarily submitted
Appointment Preferences
Emergency Contact Information
Technical Information
When you visit our website, we may automatically collect:
IP Address
Browser Type
Device Information
Operating System
Website Usage Data
Pages Visited
Date and Time of Access
Referral Sources
2. How We Use Your Information
Pratham Cancer Hospital may use your information for the following purposes:
Scheduling and managing appointments
Responding to inquiries and requests
Providing healthcare-related services
Facilitating patient communication
Sending appointment confirmations and reminders
Improving website performance and user experience
Maintaining patient records as required by law
Ensuring security and fraud prevention
Complying with legal and regulatory obligations
We only collect information necessary to provide quality healthcare services and website functionality.
3. Medical Information Confidentiality
We recognize the sensitive nature of medical information and maintain strict confidentiality standards.
Patient-related information is accessed only by authorized healthcare professionals, administrative staff, and personnel who require such information to provide healthcare services, manage appointments, or fulfill legal obligations.
We do not sell, rent, or trade patient information to third parties.
4. Communication Consent
By submitting your contact details through our website, you authorize Pratham Cancer Hospital to contact you via:
Phone Calls
SMS Messages
WhatsApp Messages
Email Communications
These communications may include:
Appointment confirmations
Appointment reminders
Follow-up communications
Health-related updates
Patient support information
Hospital service notifications
You may opt out of promotional communications at any time.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve user experience and analyze website performance.
Cookies help us:
Understand visitor behavior
Improve website functionality
Remember user preferences
Monitor website traffic and performance
Users may disable cookies through browser settings; however, certain website features may not function properly.
6. Information Sharing and Disclosure
Pratham Cancer Hospital may disclose information only under the following circumstances:
Healthcare Services
To doctors, nurses, consultants, laboratories, and healthcare professionals involved in patient care.
Legal Requirements
When disclosure is required by applicable laws, regulations, court orders, government authorities, or healthcare compliance obligations.
Service Providers
To trusted third-party service providers who assist with website operations, appointment management, communication services, data hosting, or IT support, subject to appropriate confidentiality obligations.
Business Transfers
In the event of a merger, acquisition, restructuring, or transfer of assets, information may be transferred in accordance with applicable laws.
7. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect personal information against:
Unauthorized access
Data loss
Misuse
Alteration
Disclosure
Cybersecurity threats
While we strive to protect all information, no internet transmission or electronic storage system can guarantee absolute security.
8. Data Retention
Personal information and patient-related records may be retained for as long as necessary to:
Provide healthcare services
Meet legal and regulatory requirements
Resolve disputes
Maintain healthcare records
Support operational and administrative functions
After the retention period expires, information may be securely deleted or anonymized where appropriate.
9. Third-Party Websites
Our website may contain links to external websites for informational purposes.
Pratham Cancer Hospital is not responsible for the privacy practices, content, security, or policies of third-party websites. Users are encouraged to review the privacy policies of any external websites they visit.
10. Children’s Privacy
Our website is not intended to collect information directly from children without appropriate parental or guardian involvement.
When healthcare services are provided to minors, information may be collected through parents, guardians, or authorized caregivers in accordance with applicable laws.
11. Your Rights
Subject to applicable laws, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request updates to your information
Withdraw consent where applicable
Request clarification regarding data processing practices
Requests may be subject to identity verification and legal requirements.
12. Changes to This Privacy Policy
Pratham Cancer Hospital reserves the right to modify or update this Privacy Policy at any time.
Any updates will be posted on this page along with the revised effective date. Continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
Pratham Cancer Hospital ( A Unit of Pratham Hospital Pvt. Ltd.)
Email: prathamhospitalbgs@gmail.com
Phone: +91 734 999 5555
Website: www.prathamhospital.com
By using this website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
